GiftBasket.com Customer Service

Terms of Sale

If a parcel carrier such as UPS, FedEx, DHL, or U.S. Postal Service fails to deliver your gift basket on time, except in the case of an act of God (including bad weather), an act of war, or high seasonal shipping volumes such as Christmas, then the incremental difference between Express delivery (Next Business Day, 2nd Business Day, or 3rd Business Day) and Ground Delivery will be refunded provided you have paid for a Express Delivery upgrade.  If you paid for Ground Delivery, then no refunds will be given.

Due to warm temperatures during the summer months, some chocolate items in our gift baskets may be replaced with non-chocolate items of equal value.

The GiftBasket.com Web site uses a secure order processing system to ensure your order information is confidential and secure.  The industry standard Secure Sockets Layer (SSL) assures that your credit card number is encrypted prior to transmission over the Internet.

Once you place your order, you will receive two emails from us. The first is a credit card receipt and the second is an order confirmation. If you do not receive two emails, then it means that you didn't successfully complete the online ordering process and your order may be delayed and/or not ship.  If you do not receive two emails from us when ordering, then you are responsible for contacting us to confirm your order status at 1-800-785-0955. When contacting GiftBasket.com about your order, please have your 10-digit invoice number, as shown on your order confirmation and credit card receipt, available to expedite your inquiry.

Address Corrections and Fees
You are responsible for providing an accurate and complete recipient shipping address including:

• Recipient Name(s)
• Company Name (if applicable)
• Street Number and Street Name
• Floor, Suite, or Apartment Number (if applicable)
• Zip Code

If you are unsure of any part of a delivery address, we encourage you to verify the address with your recipient before you place your order.

If you, UPS, FedEx, DHL, U.S. Mail or any other courier requests a corrected or more complete address or makes a correction to the address you provided after we ship your gift basket, then there is a $25.00 fee per gift basket.  Please avoid this fee by providing an accurate and complete address when you place your order.

If UPS, FedEx, DHL, U.S. Mail or other courier returns your gift basket to us as undeliverable, you then have the option of re-shipping the same basket to a new address and paying the $25 incorrect address fee plus a new shipping charge, or receiving a credit for 50% of the price of the gift basket (we have a 50% restocking fee). The original shipping charge is non-refundable.

Carrier Failure
If a parcel carrier such as UPS, FedEx, DHL, or U.S. Postal Service fails to deliver your gift basket on time, except in the case of an act of God (including bad weather), an act of war, or high seasonal shipping volumes such as Christmas, then the incremental difference between Express delivery (Next Business Day, 2nd Business Day, or 3rd Business Day) and Ground Delivery will be refunded provided you have paid for a Express Delivery upgrade.  If you paid for Ground Delivery, then no refunds will be given.

Customer Satisfaction
If you are not satisfied with the gift basket you ordered, please call us to discuss your feedback.  In some limited situations, you may be eligible to return or exchange your gift basket with our pre-approved Return Authorization Number (RAN). You must call and request your return or exchange and RAN within 3 days of receiving the gift basket that you want to return. If your request for a return or exchange with RAN is granted, then you have the opportunity to return to us at your own expense the complete, original, unused, unopened gift basket in its original shipping carton with all original contents and packaging with the Return Authorization Number. When we receive your returned gift basket with pre-approved RAN and if it meets the requirements above, then we will issue a credit of 50% of the price of the gift basket (we have a 50% restocking fee). The original shipping charge is non-refundable. 

Corporate, Large, and Special Orders
Gift baskets ordered as part of corporate orders, large orders, multiple orders, special orders, custom gift basket orders, special discounts, etc., are not normally eligible for returns, exchanges, or any credit or refunds. Fresh-baked items returned to us due to customer/recipient address error and/or non-response to our requests for address correction, are not eligible for any credit or refunds as the fresh-baked goods must be destroyed.

Fresh-Baked Gifts
Fresh-baked items returned to us due to customer/recipient address error and/or non-response to our requests for address correction, are not eligible for any credit or refunds as the fresh-baked goods must be destroyed.

Custom Gift Baskets
Because we create custom gift baskets uniquely for your order, custom gift baskets may not be returned or exchanged.

This website copyright © 1999-2008 GiftBasket.com, LLC.
All rights reserved worldwide.
GiftBasket.com™, Gold Country Gourmet™, and Hello From Home™ are trademarks of GiftBasket.com, LLC.
1-800-785-0955

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