Privacy Policy/Shipping Faq’s/Terms & Conditions/Refund Policy/Warranty - Gourmet Gift Baskets For All Occasions

Privacy Policy/Shipping Faq’s/Terms & Conditions/Refund Policy/Warranty

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This privacy notice discloses the privacy practices for (GiftBasket.com). This privacy notice applies solely to information collected by this web site. It will notify you of the following:
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What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
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Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. WE WILL NOT SELL OR RENT THIS INFORMATION TO ANYONE.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
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Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

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Wine
All wine juices are non alcoholic and can be shipped to all 50 states.

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Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
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Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you
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Coupons / Discount Codes

Coupon codes may not be used with  other coupon codes (stacked), and will not be accepted on any baskets with free shipping.

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Shipping Faq’s.

All Baskets are shipped with UPS, Fed Ex or USPS.  All baskets that are ordered by 3 pm eastern standard time will ship same day by UPS, Fed Ex or USPS. All orders that are placed for over night shipping leaves the same day to arrive the next business day with the package being ordered by 3 pm eastern time, Saturday & Sunday is not a business day by UPS, Fed Ex or USPS. All packages shipped on Friday will be delivered on Monday if specified for overnight 24 hour delivery. All packages will be delivered within one to seven business days based on the UPS zone chart. If you choose a gift basket that is FREE shipping it will be shipped out by ground UPS, Fed Ex or USPS. To expedite your package you will have to up-grade your shipping method and your credit card will be charged for the appropriate fees. Shipping Times: 99.7% of our baskets ship the same business day if ordered by 3 pm eastern time. Orders received before 3:00 pm Eastern Standard Time will be shipped out the same day, orders received after 3:00 pm, Eastern Standard Time will be processed and shipped the next business day. You may log onto your account to receive your tracking number to trace your package at any time. Free Shipping and Coupons discounts can not be used together for orders.
You must be 21 years of age and older to purchase gift baskets containing wine or beer. Special notes for the holiday, Christmas falls on a Monday this year and UPS nor Fed Ex  will be delivering on Christmas Day. So the next shipping day is Dec 26th for any baskets ordered on Dec 24th or Dec 25th since UPS, Fed Ex and USPS are closed both of those days. Any Baskets ordered on Dec 24th or Dec 25 will be shipped on Tuesday Dec 26th to ship based on the specifications you choose at the checkout.
Giftbasket.com will ship all orders based on the customers requirements but we can not guarantee UPS, Fed Ex or USPS will deliver on a specified date since they are a third party service. Giftbasket.com will assist in all deliveries communicating with UPS, Fed Ex or USPS. Giftbasket.com is not responsible if UPS, Fed Ex or USPS does not deliver a basket on time. The buyer is able to file a claim with UPS, Fed Ex or USPS directly for any inconvience this has caused. Buyer is always welcome to return the gift for a refund as a remedy less shipping cost.

All baskets ship by UPS, Fed Ex or USPS and the product once it leaves our facility becomes the property of the buyer. Any claims can be handled by calling 1-800-pick-ups by the buyer.

We will always assist in any way we can with tracking info which is located on our site at the top under Track your package.

During the summer months of June thru October we will only ship Fruit and Chocolate baskets on Monday -Thursday so that the product does not stay in UPS, Fed Ex or USPS terminals over the weekend. Business days only.

Free Shipping is for the United States Only Excluding Puerto Rico, Hawaii, and Alaska. Some large baskets based on dimensional weight and size have shipping cost. Free Shipping is ground shipments only.

All International shipments is sent by USPS only . USPS shipping times vary from 3-12 days depending on the country.

All baskets that leave our facility becomes the responsibility of the buyer. If a basket is shipping to a Hospital or a Hotel we can not guarantee that the basket will arrive prior to the patient or the guest checks out. Picking up of the basket is the full responsibility of the buyer. Ups will not pick up the package and reship to a new location.

UPS or Fed Ex only ships to addresses not PO boxes.

Same UPS, Fed Ex or USPS Rules apply for New Years Eve and New Years Day
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Substitution Of A Basket or Product

Certain times a basket shown might be out of stock, we reserve the right to substitute the basket of similar size to hold the same products that was chosen. If a certain item as well is out of stuck or a selected wine or beer we will always substitute the product for a product of equal or higher value
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Refund/Return Policy
All Baskets are shipped with UPS, Fed Ex to receive a refund the basket must be returned to 125 South Liberty Drive Stony Point, NY 10980 to receive a full refund. Giftbasket.com has a 100% satisfaction guarantee. If you or your recepient are not completely satisfied with the quality of your order please contact our customer service department immediately. Please contact our office within 5 days of receipt to ensure a prompt exchange or refund. You may return, new, unopened items sold and made by Giftbasket.com within 10 days of delivery for a full refund. This must be returned within a 10 day period. Once an item has been return a full refund will be issued. Ship Tx Fee is the handling charge.  All Gifts and Gift baskets shipped from our facility will arrive with exact or similar contents as seen in our on-line photo’s and descriptions. In the rare case that a particular item is out of stock, we will replace it with one of equal or greater value at our discretion with no additional charge. Fruit baskets may vary from their original on-line presentation and description due to location and availability. We reserve the right to substitute fruit of like appearance and value. Please familiarize yourself with all of our return, exchange and delivery policies. Our 100% guarantee only requires for the gift basket to be returned in the original state, unopened. (There is a $25.00 Restocking fee for any returned baskets.)

Balloons: We do  not warrant that the balloon will arrive in perfect condition. 99% of the time the balloon does arrive perfect. We can not control weather conditions that may make the balloon pop.

Corporate telephone number is 1-888-631-9695